Tracking Orders

Using Track Orders, you can find your orders and view their statuses, details, and histories. You can search for orders by customer, order number, request date and order type.

NOTE: You are able to view orders for customers to whom your system administrator has granted you access in your user profile.

Select Records Management | Track Orders. The Order List screen opens.
Enter search criteria in one or more fields on the Left-Side Search bar to create a search query. Use as many or as few of the search fields as necessary:

To search by Order Number, type a number.
To search by Customer, select a customer from the dropdown list.
To search by Request Date, type a date in MM/DD/YYYY format, or select a past date range.
To search by Order Type, select from the dropdown list of order types included in this selection.
To search by the person who placed the order, select a user from the Requested By dropdown list.

Click Search or to activate your search. Your search results are displayed on screen. By default, results are listed by their order number and date requested.
Sort your search results and add or remove columns.
To review the order, click the Order Number. The Order screen opens and you are able to move between the Order Information and Order History tab screens:

NOTE: You are able to view details for order items that you have access to; items you do not have access to are restricted from view.

Order Information: Detailed information about an order, including the delivery/pickup address, priority, contact information and order instructions. The Line Item section of this screen lists information specific to each order item.
Order History : A list of the transactions associated with the order.

When you are finished reviewing the order, click Close to return to the Order List screen.

NOTE: If an order has been submitted but has not been yet processed by Iron Mountain (status of Submitted for Processing), you can also cancel the order.